Frequently Asked Questions (FAQs) - Don Dipper

Welcome to our Frequently Asked Questions (FAQs) page. Here, we've compiled answers to common queries about our basketball singlets, services, and policies. Whether you're curious about sizing, shipping, or returns, you'll find helpful information to enhance your shopping experience with Don Dipper. If you can't find the answer you're looking for, please don't hesitate to contact our friendly customer support team. We're here to assist you!

What is the return policy for jerseys and other clothes?

We offer a hassle-free return policy within 14 days of delivery. All items must be in unused condition with tags intact. For detailed instructions, please visit our Returns Information page.

How do I determine the right size for my basketball singlet?

To find your perfect fit, please refer to our comprehensive Size Guide, which includes measurements and tips to help you choose the right size.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. You can find the complete list during the checkout process.

How long will it take for my order to arrive?

We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping delivers within 1-3 business days. For more details, please visit our Shipping and Delivery page.

Do you offer international shipping?

Currently, we only offer shipping within Australia. We are actively exploring options to expand our international shipping in the future.

What should I do if my basketball singlet arrives damaged or defective?

If you receive damaged or defective items, please contact our customer support team immediately, and we will arrange for a replacement or refund at no extra cost to you.

How can I track the status of my order?

After your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery. 

Can I change or modify my order after it's been placed?

To make changes to your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but changes may not be possible if your order has already been processed for shipping.

What should I do if I forget my password for my customer account?

You can easily reset your password by clicking the "Forgot Password" link on the login page. Follow the instructions provided, and you'll receive an email to reset your password.

How can I stay updated on promotions and new arrivals?

To stay in the loop, subscribe to our newsletter during the checkout process or on our homepage. You can also follow us on social media for the latest updates, promotions, and new product releases.